Frequently Asked Questions
Have questions about Trace? Here is how it works, scales, and why teams choose it over other documentation tools.
Trace is a desktop workflow documentation app that turns your complex processes into structured, step-by-step guides. It helps teams quickly create and find training materials, standard operating procedures, and process documentation.
You start recording and complete a task as you normally would. As you move through the process, Trace captures screenshots, detects where you click, and organizes each action into structured steps. When you stop recording, your guide is built and ready to edit. You can quickly add notes and share it with your team in minutes.
Trace works on Apple Silicon and Windows to capture any workflow visible on your screen. If you can perform the task, Trace can document the software.
Trace can be used for employee onboarding, SOP creation, internal training, compliance documentation, customer support workflows, and software walkthroughs. Trace is especially helpful for documenting tasks that are repetitive, operational, or difficult to explain over email.
Where traditional screen recording tools create videos, Trace creates structured, written guides that are searchable, editable, and easy to update. With our Paths feature, you can document decision based, non-linear workflows inside a single guide, allowing multiple process variations to live in one scalable document.
Every guide is fully editable after recording. You can rewrite steps, adjust formatting, add additional context, swap/remove screenshots, and customize the final document to match your needs.
Trace prioritizes security and transparency. Data is encrypted in transit using TLS and at rest using AES-256 standards. Recording is always intentional and controlled by the user.
Yes. Trace includes a built-in redaction tool that allows you to censor sensitive data, passwords, or personal information from your screenshots before you share the guide with your team or customers.
You never have to re-record from scratch. Trace allows you to jump into any existing guide to update specific steps or swap out screenshots, ensuring your documentation stays accurate as your software evolves.
Yes. We offer a 7-day free trial on our Personal Plan so you can experience the “hours-to-minutes” shift firsthand. No credit card is required to start your trial.